Terms of use

1. Agreement

These terms apply whenever you use this website or place an order with Orocafe. By placing an order you accept them. If you do not agree with them, please do not order through the site.

2. Your account

You need an account to place an order. Keep your password to yourself and let us know promptly if you think someone else has it. You are responsible for what happens under your account. We may suspend an account that is used for fraud, abuse or anything unlawful. You can close your account at any time from My account → Personal data.

3. Orders

An order is an offer to buy. It is accepted when we confirm it, and you will see it in My orders with a status of Pending, In progress, Completed or Cancelled. We may decline an order if an item is unavailable, the delivery address is outside our area, or we suspect fraud.

4. Prices and availability

Prices shown include applicable taxes and are the prices charged at the moment you place the order. Any delivery charge is shown separately before you confirm, and delivery is free above the threshold displayed at checkout. If an obvious pricing error occurs, we will contact you before charging and you may cancel without penalty.

5. Payment

Online card payment is not enabled on this site yet. Orders placed here are paid on delivery or at the counter when you collect. We do not ask for, store or process card details through this website.

When online payment is introduced it will be handled by a regulated payment provider. Card details will go directly to that provider – we will never hold your full card number – and these terms will be updated before it goes live.

6. Delivery and collection

We deliver within our stated area during opening hours. Delivery times are estimates, not guarantees; drinks are made fresh and travel sealed. If nobody is available at the address and we cannot reach you on the number given, the rider may return the order and the delivery charge will still apply.

7. Cancellations

You can cancel while an order is still Pending by contacting us on (880) 1234 567 890 or info@orocafe.net – we will cancel it and nothing is charged. Once an order moves to In progress your drinks are being made, so it can no longer be cancelled.

Food and drink prepared to order is exempt from the usual distance-selling cooling-off period, which is why the cut-off is when preparation starts.

8. Refunds

We will put things right if an order is wrong. Specifically:

• Wrong, missing or spoiled items – tell us within 24 hours of delivery and we will replace them or refund them in full, including the delivery charge if the whole order was affected.
• Order never arrived – full refund, including delivery.
• Cancelled before preparation – nothing is charged, so there is nothing to refund.
• Changed your mind after preparation started – we cannot refund drinks already made, as they cannot be resold.

Approved refunds are issued by the same method you paid by, within 5–10 business days of us agreeing them. Contact info@orocafe.net with your order number to start a claim.

9. Reviews and content

You may review a product once your order for it is completed, and you may edit or remove your own review at any time. Keep reviews honest and about the product. We may archive a review that is abusive, off-topic, impersonates someone or promotes another business. By posting a review you allow us to display it on this site alongside the product.

10. Allergens

Our drinks are prepared in a kitchen that handles dairy, nuts, soy and gluten, so we cannot guarantee any drink is free from traces of an allergen. If you have an allergy, tell us in the order notes and call us on (880) 1234 567 890 before ordering.

11. Liability

We do not limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. Otherwise our liability for an order is limited to the amount you paid for it. We are not liable for delays caused by events outside our reasonable control.

12. Changes and contact

We may update these terms; the version published when you place an order is the one that applies to it. Questions go to info@orocafe.net or (880) 1234 567 890.